Last updated: September 2, 2026
The short version: Every SongAmong song begins with your story. You can hear a preview before buying and, where included, use remakes to change the lyrics, details, feeling, or sound. Because the complete song is personalized and purchases unlock the full song, paid songs are final sale once unlocked. If something technical is not working as expected, email us within 14 days and we’ll help.
If you have trouble accessing, playing, or downloading your full song, were charged more than once, or believe there was an error with your order, email us at support@songamong.com within 14 days of purchase. We’ll investigate and work with you toward an appropriate resolution. Any refund is considered case by case, except where applicable law requires otherwise.
If your purchase includes remakes, they are there to help you shape the song further. You can edit the lyrics or the answers behind the song and create another version, or write to us and we will help you take it in a different direction. This is an option to help you shape the song further; it is not a promise of a refund if you choose not to use it.
If we issue a refund, we remove the song and its preview from SongAmong, and any remaining remakes end. If you downloaded the song before the refund, please delete those copies.
If your full song was never created, arrives corrupted, or cannot be played or downloaded, let us know. We’ll investigate and work with you toward an appropriate resolution. This section is not limited by anything else in this policy.
If we approve a refund for an order purchased with a coupon, promotion code, or other discount, the refund is limited to the amount actually paid for that order. We cannot refund the value of a discount, coupon, store credit, or promotional offer. Orders fully covered by a 100%-off promotion code have no payment amount to refund.
Email support@songamong.com from the address you used at purchase and include a link to your song page. Tell us what happened and we’ll take a look. If we approve a refund, we’ll return it to your original payment method. The time it takes to appear in your account is determined by your bank or payment provider.
Nothing in this policy limits the rights you have under applicable consumer law, including any statutory right of withdrawal and remedies for digital content that is faulty or not as described. Where the law of your country gives you more than this policy does, the law applies.
Questions about this policy: support@songamong.com. This page is the return policy referred to in our Terms of Service.